Despite the epidemic, passengers
packed planes. Too many aircraft and
passengers became too few for
airlines. Reduced routes. Crew
shortages caused delays and
cancellations.
Aïrports were ill-prepared for the
increase in air traffic. J.D. Power's
2022 North America Airport
Satisfaction Study revealed customer
complaints
Airport satisfaction declined 25
points to 777 out of 1,000
The 17th annual research polled
26,592 persons from July 2021 to
June 2022. Included travellers must
have left a U.S. or Canadian airport
in the prior 30 days.