Anthropic’s AI chatbot Claude ran into technical trouble for the second time in less than 24 hours, leaving thousands of users unable to access the service. The disruption comes at a time when AI platforms are already under intense public scrutiny in the United States, with OpenAI’s ChatGPT also facing backlash that reportedly triggered a sharp spike in app deletions.
According to outage-tracking platform Downdetector, more than 4,000 users in the United States reported problems accessing Claude. In India, over 300 users flagged similar issues during the latest disruption. Just hours earlier, more than 1,000 Indian users had reported trouble with the platform during a previous outage.
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Elevated Errors, HTTP 500 and What It Means
Anthropic, the company behind Claude, confirmed on its official status page that users were facing “elevated errors” across its website, developer tools and coding assistant services.
On March 2, many users encountered an HTTP 500 error. In simple terms, that usually points to a server-side problem—meaning the issue isn’t on the user’s end, but with the company’s systems struggling to process requests. The company said it was investigating the issue and working on a fix, though full service restoration had not been confirmed at the time of reporting.
For developers and businesses relying on Claude’s coding tools, even short outages can cause workflow disruptions. The back-to-back downtime has raised fresh questions about infrastructure stability as AI adoption accelerates globally.
Claude Climbs to No.1 on Apple App Store
Despite the technical hiccups, Claude’s popularity appears to be growing. The app recently climbed to the top spot on Apple’s US free App Store rankings, holding the No.1 position for two consecutive days.
The surge in downloads followed a controversy involving the Trump administration. Reports suggest that former US President Donald Trump banned the use of Claude across US government departments. The dispute reportedly centred on how the AI technology could be deployed within the Pentagon.
The public disagreement appears to have amplified curiosity around the app, pushing downloads higher and propelling it up the rankings.
ChatGPT Uninstalls Spike 295% in US
At the same time, OpenAI is facing its own turbulence. According to data from market intelligence firm Sensor Tower, the number of users uninstalling the ChatGPT mobile app in the United States jumped by 295% on Saturday, February 28, compared to the previous day.
To put that in perspective, the app’s typical daily uninstall rate over the past month was around 9%. The sudden spike came after reports surfaced about OpenAI’s partnership with the US Department of Defense, which critics have referred to as the “Department of War” under the Trump administration.
While uninstall numbers surged for a day, it remains unclear whether this reflects a long-term user shift or a short-lived reaction to headlines.
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How to Export Your Data From ChatGPT
With privacy and data concerns often surfacing during controversies, some users have been looking for ways to download their ChatGPT data. Here’s how you can do it:
- Visit chatgpt.com and sign in to your account.
- Click on your profile icon in the bottom-left corner.
- Select “Settings.”
- Go to “Data Controls” and click “Export.”
- Confirm the export request.
- Check your registered email for a download link, which remains valid for 24 hours.
The exported file arrives as a .zip folder containing account details, chat history in HTML and JSON formats, and any shared media. You can open the chat.html file in a browser to review your past conversations easily.
Bigger Picture: AI Platforms Under Pressure
The twin developments—Claude’s repeated outage and ChatGPT’s uninstall spike—highlight how quickly public sentiment can shift in the AI space. Technical reliability, government partnerships and ethical questions are increasingly shaping how users respond to these tools.
With AI platforms now deeply embedded in workplaces, education and daily communication, even a few hours of downtime or a controversial policy move can have global ripple effects.
As competition between major AI players intensifies, stability, transparency and user trust may matter just as much as new features and performance benchmarks.
